Debt collection is needed in every business. Given the condition of economy going on now, customers naturally find it difficult to pay the debts. It is helpful to hire a Collection Agency to get the debts cleared. These agencies are experts in collection of debts from one business to another. The following are some of the ways to collect debts as used by the agencies.
The preparation:
Before contacting the delinquent client, get all the information you can about him. Make Xerox copies of all the information, including contracts and invoices, to approach the client more personally and professionally when you speak.
The documentation:
Document all the things that were discussed while talking to the client and take up notes carefully wherever needed. The comments made by the customer also has to be noted for future references if needed.
Surety over assumptions:
Make sure that you have all the correct facts before you go ahead to deal with the customer. You do not want to lose future business with the customer by accusing him or her on wrong charges.
Do not be rude:
The success of the conversation also depends on the tone of the voice that you take. Do not charge them straight ahead. Rather you can ask them if they need any additional information for clearing the debt and the tentative date of clearance.
Avoid manipulation:
Try to find out if the excuse given by the debtor is true or not. You will get a sense of honesty of the person just when you start talking to him.
Do not harass the customer:
You will need to stay calm even when the debtor becomes angry or agitated. You can suggest that you will call back later if the debtor becomes abusive towards you at that moment.
ICON Debt Solutions Inc. 